Greetings. If you have a question about Journey North, please read through the FAQs below. If your question has not been answered, please email us at “Contact Us” (linked below). Please note that Journey North does not have dedicated staff answering this helpline. We will make every effort to answer your questions, but during spring and fall migration staff may be busy checking observational reports and writing our weekly news updates. Thank you.


Registering & Submitted Observational Reports

Our Compatibility Requirements

Register with Journey North 

Submitting Your Observational Reports 

Our Journey North Maps 

Our Species & Project Protocols 


FAQ For Educators

Journey North Educational Resources 

Symbolic Migration 

Tulip Test Garden 

Mystery Class 


News, Donations, Privacy…More FAQs

News Update Subscriptions 

Request for Speaker and Interviews 

Permissions – Use of Data and Images 

Privacy Issues - How Safe Is My Data? 


Additional Questions? 

Contact Us



Registering & Submitted Observational Reports 


Our Compatibility Requirements 

1. What browser should I use? Does it matter what Operating System I am using?

  • Please use Chrome, Microsoft Edge, Safari, or Firefox. Journey North does not support Internet Explorer. 
  • Yes, Journey North’s website functionality is not compatible with Mac OS 8&9; MS Windows Vista; MS Windows XP; or MS Windows 7. <<Back to Index>>

Register with Journey North

1. Do I need to register with Journey North to submit an observational report/sighting?

2. How do I update my email address, change my username, and/or adjust my profile information?

3. How do I change my account username?

4. How do I delete my registration/account with Journey North?

5. Am I able to merge my two registrations and observational reports/sightings from my two different email addresses that I used to set up my registration accounts with Journey North?

  • For now, we are not able to merge email addresses and observational reports/sightings from two different registrations. <<Back to Index>>

6. What do I do if I forgot my password?

  • To reset your password, first click the reset password tab on this page. Make sure to check your spam folder if you do not see the password reset email in your inbox.
  • When you request to reset your password, you must go to your email inbox and respond relatively soon by following the hyperlink to your registration account. If you wait too long, the hyperlink expires.
  • If you request to reset your password more than once, please use the most recent email you received from Journey North. This most recent hyperlink deactivates all previous emails from Journey North for resetting your password. You will receive an “expired token” message or “invalid code” if you attempt to use one of the older emails.
  • It also is a good idea to clear your browser history before trying again. <<Back to Index>>​​

Submitting Your Observational Reports 

1. How do I submit an observational report/sighting?

  • If you have not yet reported to Journey North previous, make sure you are register and logged in before you attempt to submit an observation on our Sightings page. You can register here. 
  • Once you are registered and logged in, submit your observational reports (aka sightings) on our Sightings page
  • The screen should display this greeting: “Hi (Your Name Here)!” You are now ready to submit your observational report/sighting. If this greeting does not appear, please see Journey North’s compatibility requirements above [internal link].
  • If working from within a school, sometimes there are school-specific firewall issues for which an educator should check with their school IT person. <<Back to Index>>

2. Is there any way to save my map settings? I’m generally just reporting for my yard, so it would be nice not to have to remember to move the pin for the report location.

  • The map location pin defaults automatically to the address you used to register. If this location is NOT the actual location of your observation, you can modify the location by (1) moving the location pin directly on the map; (2) entering a different address in the field provided; or (3) entering the latitude and longitude of your observation in the field provided. <<Back to Index>>

3. Each time I submit an entry, I must start all over again to enter a new one. I would like to be able to make notes offline and then enter a series of sightings without having to re-initialize after each. Is there a way to do this? 

  • Each observational report/sighting must be submitted separately and at one time. Unfortunately, you cannot save an observational report/sighting while offline and submit it later. <<Back to Index>>

4. Is there a mobile app?

  • No. Journey North did create an app several years ago. Unfortunately, funding ran out and thus the app is no longer functional. We are developing a more mobile-friendly data submission webportal. Stay tuned! <<Back to Index>>

5. Can I delete/change/edit an observational report/sighting I have submitted?

  • We do not have a built-in ‘delete’ option for observers. To ensure data integrity, edits to observational reports/sightings must be made by submitting a request to our Contact Us form. Staff will then assist you. <<Back to Index>>

6. How do I view the observational reports/sightings I’ve submitted to Journey North?

  • You can view all of your observational reports/sightings by clicking the My Sightings blue button at the bottom of the Sightings page on the Journey North website.
  • Make sure you are logged in to your account, which uses the same email address you used to register with Journey North. <<Back to Index>>

7. How many photos can I upload?

  • Only one photo for each observational report (aka sighting) can be uploaded. You can create one photo with a collage of images if you’d like to feature more than one image per report. However, Journey North would prefer ONE image per report. These photos provide an important voucher for each observation. <<Back to Index>>

8. Do I need to adjust the orientation of my photo?

  • Yes, please correct the rotation of your photo before uploading it to your report by using our photo rotation features. <<Back to Index>>

9. Can I upload videos?

  • No. Unfortunately, Journey North does not accept video submissions. You could create a captured image from your video and save this image as a JPG/JPEG to submit this image with your observational reports (aka sightings). Alternatively, you could add the URL for your YouTube video in the comment section of your Journey North observational report/sighting. <<Back to Index>>


Our Journey North Maps 

1. Where are the maps with individual observer reports?

2. I don’t see my dot on the map for my observation. Why is that?

  • If a volunteer is reporting multiple observations from one location, the location pins (or map features) associated with their reports are stacked on a single latitude and longitude. As a season progresses, it can become harder to see location pins entered. Location pins reported recently can hide location pins associated with older reports.
  • All of our observational reports (aka sightings) can be found by clicking on the View Data button on each map page. This data table allows you to sort by each heading topic. <<Back to Index>>

3. Where are the summer and winter maps?

  • Journey North collects observational reports (aka sightings) on maps spanning two seasons each year–spring and fall. For Journey North, the dates for these two seasons are: 

           Spring: January 1 - July 31 | Fall: August 1 - December 31. 

  • The maps that show on our website’s Maps webpage are the current season’s maps; however, you can toggle through the pull-down menus for the previous season and year maps and data.  <<Back to Index>>

Our Species & Project Protocols 

1. Where can I find more resources about the species that Journey North tracks?

  • You can click on the Projects tab, linked here .
  • You can select the species you’d like to learn more about, say for monarchs, and then select the Resources tab (please note that this hyperlinks directs you to the Monarch & Milkweed Project page as example.) 
  • You also can click on our website News tab, linked here. This is where you can read current news shared by Journey North about seasonal changes and migration patterns.
  • Within each update is a blue button to subscribe to our news updates. Please consider subscribing, if you haven’t already. 

<<Back to Index>>


FAQ For Educators 


Journey North Educational Resources 

1. How do I access educational resources on the Journey North website?

  • You can click on the Projects page. You can select the species you’d like to learn more about and then select the Resources pages found on each project page. For example, first go to the Monarch & Milkweed Project page then select the Resources page which will take you to various materials on species identification, life and annual cycles, and articles…to name just a few content pieces. 
  • You also can click on our News tab, linked here. There you can read about seasonal changes and migration patterns. Within each News update is a blue button to subscribe to our updates if you haven’t already. 
  • Please note: The Educators tab on our Journey North site, found here  also has several teaching resources. <<Back to Index>>

2. I have a question about an injured or stranded animal.

  • We recommend you contact the wildlife rehabilitation center of your local Department of Natural Resources for answers. <<Back to Index>>

Symbolic Migration 

1. Where can I learn more about the Symbolic Migration project with Journey North?

  • Please note that Monarchs Across Georgia manages the Passenger Ticket purchases and the administration of the Symbolic Migration; Journey North manages the mapping of participants.
  • If you have a question about purchasing your tickets and learning more about your Monarch Ambassadors, please refer to the Symbolic Migration webpage managed by Monarchs Across Georgia. ​​​​​​​<<Back to Index>>

Tulip Test Garden 

1. Where can I go to learn more about the Tulip Test Garden project with Journey North, including how to plant tulips and from where I can order bulbs?

  • You can refer to the Tulip Test Garden Project page on the Journey North website for more information. ​​​​​​​​​​​​​​<<Back to Index>>

Mystery Class 

1. Where can I go to learn more about the Mystery Class project with Journey North?

  • Unfortunately, due to budgetary and staffing limitations, we had to make the difficult decision to cancel the Mystery Class project. The Journey North website will continue to maintain project materials in an archive library. You will still be able to access Mystery Class project materials to assist you in exploring seasonal change with your students. We have provided a few key navigational links to access these resources:
  1. Journey North archived projects.
  2. Mystery Class activities and educational support materials.
  3. 2020 Mystery Class materials.
  • You may wish to consider participating in other Journey North projects such as Tulip Test Garden, Symbolic Migration, and many more<<Back to Index>>


News, Donations, Privacy…More FAQ


News Update Subscriptions

1. How do I subscribe to the Journey North News Updates?

  • You can subscribe to our newsletters by following these steps:
  1. Go to the NEWS tab on our Journey North website.
  2. Select one of the news stories you see on that page.
  3. There will be a blue Subscribe rectangle with a little envelope on the top right side of the page. Click to subscribe.
  4. You then will see a box pop up that allows you to enter your name and email address as well as being able to select the species for which you’d like to receive news updates. ​​​​​​​<<Back to Index>>

2. How do I unsubscribe from news updates or adjust my preferences for these updates?

Donate Today 

1. How can I donate to the efforts of Journey North?

  • You can donate by clicking here.  Thank you! 

2. Do you take PayPal?

Request for Speaker and Interviews 

1. Do you speak at conferences or outreach events?

  • Unfortunately, we do not have a travel budget to participate in conferences or outreach events unless an honorarium or funding is offered. There is potential for virtual participation by Journey North as well as materials for sharing (e.g., brochures, flyers, etc.) ​​​​​​​<<Back to Index>>

Permissions – Use of Data and Images 

1. Do I have permission to use images, graphs, and other content from the Journey North website?

  • We allow people to use Journey North images and graphics; however, they must include an acknowledgment of the volunteer who took the photo as well as acknowledging Journey North, with our website visible ( We also would appreciate a short description of Journey North in your materials, which helps to promote the program. That acknowledgment is: “We wish to thank Journey North for providing this information. We also wish to thank all the observers who contribute to Journey North. Please consider joining at“  Please also refer to our Terms of Use and Privacy policies. ​​​​​​​<<Back to Index>>

Privacy Issues - How Safe Is My Data? 

1. How does Journey North protect my privacy?

  • Protecting the privacy of our volunteers and project participants is a top priority for Journey North. You can read our Privacy Policy here, as well as our Terms of Use policy here.
  • Regarding location privacy, our maps zoom-in feature is set to protect observers’ privacy and offset the actual locations of our participants’ reports. There is no way one can zoom into someone’s backyard, for example. Location pins provide latitude and longitude coordinates only to the third decimal. This is covered in the Terms of Use and Privacy policies for Journey North. ​​​​​​​<<Back to Index>>

Additional Questions? 

Contact Us here


<<Back to Index>>